Privacy Policy
Privacy & Cookie Policy
Last updated: September 16, 2016
Penstroke Publishing ("we", "us" or "our") respects your privacy and is committed to protecting your personal data. This policy explains how we handle personal information when you use our website or purchase our books.
1. Personal information we collect
When you place an order, we may collect your name, email address, billing address, delivery address and information necessary to fulfil your purchase.
We do not store your payment card or bank details.
2. Payments
Payments are processed securely by Stripe. Payment information is provided directly to Stripe and is processed in accordance with Stripe's privacy policy.
3. Printing and delivery
Our physical books are printed to order by Lightning Source. Where necessary to fulfil your order, we provide Lightning Source with information such as your name and delivery address.
We only share information that is necessary to print and deliver your purchase.
4. How we use your information
We use your personal information to:
- process and fulfil orders;
- arrange printing and delivery;
- communicate with you about your order;
- maintain our business, accounting and tax records; and
- comply with our legal obligations.
We do not sell, rent or otherwise provide your personal information to third parties for their own marketing purposes.
5. How long we keep your information
We retain personal information only for as long as necessary for the purposes described above, including where we are required to retain it to comply with legal, accounting or tax obligations.
6. Your rights
Under UK data protection law, you may have the right to access, correct or delete your personal information, restrict or object to its processing, and request a copy of certain information we hold about you.
To exercise your rights or ask questions about this policy, please contact:
Email: mail@penstrokepublishing.com
You also have the right to complain to the Information Commissioner's Office (ICO).
7. Cookies
Our website may use cookies and similar technologies that are necessary for the website to function and to enable payment services.
Third-party services, including Stripe, may also use cookies or similar technologies when their payment facilities are displayed or used on our website.
Where consent is legally required, we will ask for your consent before using non-essential cookies.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website or payment facilities.
8. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no transmission or storage system can be guaranteed to be completely secure.
9. Changes to this policy
We may update this policy from time to time. The latest version will be published on this page.
Data controller: R.J. Donald / Penstroke Publishing
Email: mail@penstrokepublishing.com
Address: 124 City Road, London, EC1V 2NX